Shipping policy

Ten-Four Ranch Co. Shipping Policy

Effective Date: 10/14/2025

At Ten-Four Ranch Co., we do our best to get your order out of the ranch and on its way to you as quickly as possible! Because some of our products are handmade or made-to-order, shipping times can vary a bit depending on the item.


🕒 Processing Time

  • Apparel and printed goods (shirts, hoodies, hats, mugs, etc.) are made-to-order and typically ship within 3–7 business days after your order is placed.
  • Handmade items (like our chunky knit blankets and other handcrafted goods) usually ship within 5–10 business days, depending on current order volume.
  • During holidays, new collection drops, or special promotions, processing times may be slightly longer — but we’ll always keep you updated.

 

📦 Shipping Rates & Delivery Estimates

  • Shipping rates are calculated at checkout based on weight, destination, and carrier rates.
  • We currently ship to all U.S. states (and select international locations — contact us if you’re outside the U.S. before ordering).
  • Estimated delivery times (after your order leaves the ranch):
    • Domestic (U.S.): 3–10 business days
    • International: 10–21 business days (customs may cause delays)

🚚 Carriers We Use

We primarily ship through USPS, UPS, or FedEx, depending on item type and destination.

You’ll receive an email with tracking information as soon as your order ships.

 

🎁 Local Pick-Up or Delivery

We’re based just outside Pullman, Washington. If you’re local and want to save on shipping, reach out before ordering — we may be able to arrange a local pickup or delivery option for select items.

 

⚠️ Delays & Shipping Issues

Once your package is handed over to the carrier, delivery times are out of our control. Weather, postal delays, or high-volume seasons may impact delivery speed.

If your tracking shows “delivered” but you haven’t received your order:


  1. Double-check your shipping address.
  2. Look for the package around your property or check with neighbors.
  3. Contact the carrier with your tracking number.
  4. If you still need help, email us at tenfourranchco@yahoo.com — we’ll do our best to assist.


🧾 Wrong Address Policy

Please double-check your shipping address before submitting your order.

If an incorrect address was entered and the package is returned to us, you’ll be responsible for reshipping costs.

 

💔 Lost, Stolen, or Damaged Packages

We’re not responsible for packages lost or stolen after delivery is marked complete, but we’ll gladly help you file a claim with the carrier.

If your order arrives damaged, please email us within 7 days of delivery with photos of the item and packaging so we can make it right.

 

 

Questions

If you have questions about your order or shipping times, feel free to email us at tenfourranchco@yahoo.com — we’re happy to help.

 

© 2025 Ten-Four Ranch Co.

Handmade. Ranch-grown. Western through and through. 🤎